After-sales information
Returns and product issues
A clear way to report a discrepancy, damaged delivery or concern about a product.
Report the issue
Email contact@bxdsy.com with your order reference, affected SKUs, colors, sizes and quantities. Describe the issue and include clear photographs of the garment, label and packaging where relevant.
Keep the affected goods and original packaging, and contact us before washing, altering or reselling the items concerned. This helps us understand the condition in which they arrived.
Agree the next step
We use your description, photographs and order details to identify the issue and discuss a resolution. Returns, exchanges, replacements and refunds follow the circumstances, agreed transaction terms and applicable rights.
Our response provides the return address and transport instructions for your case. Use those instructions when sending goods back.
Return terms for your order
Order terms cover return eligibility, the period for reporting an issue, the condition of goods and packaging, and responsibility for return transport charges. They also set out the process and timing for an agreed replacement or refund.
Share any return requirements with your initial inquiry so we can address them in the quotation.